FAQ - Extreme Mudfest 2020 - Bonnyville, Alberta

FAQ


What is the refund policy?

Occasionally, concerts are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures. For exact instructions on any canceled or postponed concert, please check the concert information online or contact Front Gate Tickets. If the event was moved or rescheduled, the Event Provider may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable. More information visit https://extrememudfest.frontgatetickets.com/label/terms.

If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid), less service fees. In no event will service fees, handling and delivery charges, or any other amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

Can I camp at the festival?
Absolutely! Camping passes can be purchased along with your tickets.

Are RVs and Motorhomes allowed on-site?
Of course! We accommodate all RVs, tents, and motorhomes in our camping area.

Can I have a campfire at my campsite?
Unfortunately, no. Open fires are 100% prohibited. Any CSA approved propane fire pits are welcome though.

Does the festival pass get me into watch both the mud racing and the concerts?
Yes. Whether you purchase a day pass or a weekend pass, the price of admission gets you in to experience all aspects of the festival.

Am I allowed to bring outside food or beverage into the festival grounds?
Contained food and beverages may be brought in, but must be sealed.

Are children under the age of 18 allowed at the festival?
We are 100% licensed for all ages, with the exception of The Old Camp Whiskey Saloon. Those over 18 must carry Valid Photo ID.

Can I bring lawn chairs into the grounds?
Lawn chairs are not allowed into the grounds. Bleacher seatings is available in the mud area as well as in our concert zone.

Are there ATMs onsite?
Absolutely. We have several ATMs on the festival site in multiple areas for your convenience.

What happens if I lose my wristband?
All wristbands are non-refundable and non-transferrable. We do not replace lost, damaged or stolen wristbands/tickets.

Is there a lost & found on site?
Yes. All lost items will be brought to our production office. Email info@extrememudfest.com to check if your lost item was returned to our office.

When is racer registration open until?
You may register up until race day, however early bird rates will be in effect. You will pay more at the gate and your race category may be full. We recommend signing up and purchasing ahead of time. We also have ticket insurance available for purchase in the event you are unable to make it.

I am wanting to be a sponsor of the event, how can I get involved?
Please email info@extrememudfest.com for a sponsorship package to be sent over to you.