Return Policy - Extreme Mudfest 2017 - Bonnyville, Alberta

Return Policy

TERMS OF USE
Extreme Mudfest Bonnyville Inc.O/A (“Extreme Mudfest”), AS A CONVENIENCE TO YOU, GRANTS YOU ACCESS TO ITS WEBSITES, ACCESSIBLE VIA http://EXTREME MUDFEST.COM & http://EXTREMEMUDFEST.COM. Extreme Mudfest is holding an outdoor mud racing and music event called Extreme Mudfest. Ticket sales are provided on the third-party website Flavorus.com. Event rules and regulations are posted on the Extreme Mudfest website. By purchasing tickets or merchandise, you agree to be bound by these policies.

 

EVENT TICKET POLICIES
All event ticket sales are provided by http://www.ticketfly.com/ and are governed by any terms of sale posted on the ticket seller’s site at http://start.ticketfly.com/purchase-terms-and-conditions/. You should refer to this document to learn more about applicable product warranties, our return policy, and shipping terms. In the event of a discrepancy between these terms and the terms posted at Ticketfly.com, Ticketfly.com will take precedence. The terms of sale are subject to change without prior notice at any time so you should review the terms of sale each time you make a purchase.

 

EVENT TICKET REFUND POLICY
All sales are final. Except as provided below under “CANCELLED EVENTS,” there are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made. Unforeseen circumstances beyond Extreme Mudfest control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holder is aware that the Venue and Talent are subject to change. Ticket holder is aware that amenities promised by promoters are not guaranteed and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.

CANCELED EVENTS
If an event in its entirety is canceled prior to the commencement of the event, you will receive a refund for the face value of the ticket; service, shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded service fee, please contact customer support by clicking the “support.flavorus.com” link at the bottom of the ticket purchase page and use our online message system to send a message to Customer Support. Tickets purchased using the PayPal checkout are refunded by the event producer through PayPal. Tickets purchased at a retail outlet must be refunded at the retail outlet.

POSTPONED EVENTS

If the event is postponed, you are eligible for a refund for the face value of the ticket, however you must submit an e-mail inquiry within five days of the originally scheduled event requesting a refund, and mail any hard tickets back to Ticketfly, or to Extreme Mudfest Inc. if the event used the PayPal checkout. The tickets must be received five days before the newly scheduled event in order to receive a refund; failure to do so will waive your right to a refund. Tickets purchased at a retail outlet must be refunded at the retail outlet.

 

EVENT TICKET CUSTOMER INQUIRIES
All customer support is handled by the Ticketfly online message system except for those events using the PayPal checkout, in which case all customer support and refunds are handled by Extreme Mudfest. Please contact customer support by clicking the “customersupport@ticketfly.com” link at the bottom of the ticket purchase page and use our online message system to send a message to Customer Support. All inquiries related to attended events must be made within five days following the event.For general event information, email info@extrememudfest.com or call Toll-Free (855) 542- FEST (3378)

 

EVENT TICKET WILL CALL
Will call tickets must be picked up at the venue unless otherwise noted. Tickets left at will call will not be refunded. Will call start and end times are subject to change and are not grounds for a refund. You must present the original credit card used to purchase the ticket, a valid government issued picture ID, and your “e-ticket” receipt. If you are unable to pick up your order because you do not have the aforementioned items in your possession at the time and place of pickup, you will not receive a refund for this purchase.

 

EVENT TICKET PRINT-AT-HOME
Print-At-Home tickets must be presented at the event. To print out your ticket, please visit your account purchase history. You may also present your Print-At-Home ticket using a smart phone and visiting your account purchase history.

 

EVENT TICKET SHIPPING AND HANDLING
The shipping and handling fee is non-refundable. Express tickets require a signature upon delivery and cannot be shipped to PO Box Addresses. All other shipping methods do not require a signature. Allow approximately 5 business days for delivery. Tickets will be delivered to the billing address of the credit card. If you enter an undeliverable address or if the tickets are returned unclaimed you will not receive a refund. International shipping is not available.